Privacy Policy

Collecting Personal Information

Nemax AI collects limited personal information to provide a smooth, personalized omnichannel AI receptionist service. This includes details you share when booking a call, deploying Arya, and utilizing our automated voice and messaging channels. We collect only what is necessary to operate, secure, and improve the Nemax AI ecosystem.

• Account and profile details such as your name, business name, work email address, and calendar availability.
• Inbound call logs, audio recordings, message transcripts, and conversation metadata processed by Arya to handle bookings and capture leads.
• Platform interaction data, including dashboard usage, analytics parameters, and tool execution logs to monitor system latency.
• Technical device signatures, IP addresses, and stability logs required to maintain firewall security and platform uptime.

We use this information solely to operate, validate, and enhance Nemax AI. Your data is never collected for unnecessary, invasive, or unrelated tracking purposes.

Sharing Personal Information

Data is shared strictly when necessary to operate the platform responsibly and securely—such as with trusted cloud infrastructure, telephony providers, and core database utilities that power Arya’s real-time workflows. These processors are contractually bound to maintain strict confidentiality and security standards. Outside of these essential infrastructural operations, your data remains secure and fully confidential.

1. With trusted operational sub-processors handling cloud hosting, voice routing, and live CRM API synchronizations.
2. To comply fully with lawful government requests, legal regulations, or binding corporate compliance requirements.
3. To protect the critical infrastructure, system safety, or data security of Nemax AI, our clients, and their end-users.
4. During scheduled technical maintenance operations to execute direct performance upgrades and latency optimizations.

Nemax AI respects business integrity and will never sell, rent, or monetize your personal information or your customers' conversation logs to third-party ad networks.

Data Retention and Security

We protect your business records by implementing industry-standard encryption protocols for all data at rest and in transit across our pipelines. Audio files, chat histories, and system credentials remain isolated and fully encrypted. We retain conversation data only as long as your account remains active or as required to fulfill our direct operational service guarantees.

• End-to-end data encryption applied to all incoming voice streams, CRM webhooks, and dashboard communications.
• Strict internal access controls ensuring that raw client logs are only accessible for necessary system maintenance or explicit troubleshooting.
• Regular security audits of our telephony routing and database models to proactively defend against unauthorized access.

Your Rights and Data Control

We believe you should have complete ownership over your business data. You maintain full authority to review, update, or permanently purge any information processed through our systems. If you need to manage your retained data or request a comprehensive deletion, you can initiate the process directly through your workspace parameters or by contacting our infrastructure team.

1. The right to access, inspect, and export all historic conversation data, lead transcripts, and account files.
2. The right to modify or rectify inaccurate billing profiles, integration keys, or business routing guidelines.
3. The right to request the permanent deletion of call recordings, user profiles, and associated operational metadata.

All requested data extractions or deletions are processed swiftly, ensuring that your records are safely handled or completely erased from our active production clusters in accordance with standard data clearing practices.